F.A.Q. - Frequently Asked Questions
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Ordering Questions
Ordering Questions
Yes. Most products can be sold directly to general public ( walk-in customers), however you will need to install unit yourself.
At this time, the website is for exchange customers only ( dealers). If you would like to purchase product as a retail customer ( walk-in), please contact customer service.
"Will Locate" - means, that at this time we don't have any items on hand: it maybe on backorder, it may be an absolete item, it may be a very popular item. We will make every attempt to locate an item from a vendor or manufacturer. You can still place an order and when item becomes available we will ship it to you.
"Low Stock" - means we have only a couple of items on hand, but please be aware that if another order was placed right before you, you may not get the item right away. We process all order on the "first come - first serve" basis.
"In Stock" - means that we have sufficient quantities in stock.
"Low Stock" - means we have only a couple of items on hand, but please be aware that if another order was placed right before you, you may not get the item right away. We process all order on the "first come - first serve" basis.
"In Stock" - means that we have sufficient quantities in stock.
Shipping Questions
We provide multiple options: Fedex Ground, Fedex Overnight, Fedex Priority and UPS (for some bulk shipments), however due to requirements by Delphi & GM we try to ship everything Fedex Ground. In addition to that for some customers, located in the greater Chicago area, two more options are available: AJR Driver delivery and pick up at our Illinois warehouse.
If we have item in stock and order was placed before 4:30 pm 99% of the orders are shipped the same day. If due to your customer requirements you need some items to be shipped overnight or priority, please indicate so on the order in the section Order Notes ( at the bottom of the page).
I placed an order to be shipped using Overnight or Priority delivery, but it was shipped ground. What happened?
Certain parts have to be shipped Fedex Ground due to requirements by GM or Delphi, regardless of dealer request.
We make every effort to ship all orders within 1 to 2 business days of the time the order was placed. Most of our orders are shipped the same day. Delivery time for Fedex Ground is usually 1 to 3 business days depending on your location. Please, keep in mind that our main warehous is located in Illinois.